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FAQ

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the "Check Out" button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the best products. This means that your order is shipped from global areas such as USA, Canada, China, etc.

Our global partners provide tracking numbers and we offer 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 1-5 weeks to arrive depending on your location. Please do not panic if it does not show up immediately, it is on its way to you our valued customer :)

We do offer international shipping options on certain products. For more information please check out our Shipping page.

WHAT IF I NEED TO CONTACT YOU?

We are more than happy to help you! Please contact us and send us an email on the Contact page. We will answer any questions you may have.

CAN I CANCEL AN ORDER?

Yes you may. Cancellations must be made within 24hrs of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the funds reflect on the customer's bank account.

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